Returns & Refunds

Returns & Refunds Policy

Hassle-Free Refunds & Exchanges

At Be Entitled, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Whether you’d like an exchange or a refund, we’ll make the process as simple and stress-free as possible.

Exchanges

If you’re not satisfied with your product for any reason, we’re happy to offer an exchange for a different item that better suits your needs. Let us help you find something you’ll love!

Refunds

If you prefer a refund, no problem! Simply return the product in its original condition along with your proof of purchase, and we’ll process your refund promptly.

Eligibility for Returns

• All products are eligible for a refund as long as they are returned in the same condition as received.

• Returns must include the original packaging and proof of purchase.

• If you are returning an item due to damage, defects, or incorrect orders, we will cover the return shipping costs.

How to Return an Item

To initiate a return, please contact our customer support team for further instructions. We’ll guide you through the process to ensure a smooth return experience.

📧 Email: help@beentitled.com

📞 Phone: +44 (0)1202 930051

Your Right to Cancel

You have a legal right to cancel your order from the date we confirm your order has been dispatched. If the products have already been delivered, they should be returned as soon as possible.

• If you cancel your order before dispatch, we will issue a full refund.

• If the products have already been delivered, we will process your refund within 14 calendar days of receiving the returned items or proof of return.

• If you cancel because you changed your mind, you will be responsible for return shipping costs if the order has already been dispatched.

Damaged or Faulty Goods

If you receive a damaged, faulty, or incorrect product, please return it to us. You can choose between:

✅ A full refund

✅ A replacement

✅ An e-gift card for future purchases

For faulty or incorrect items, we will cover all return shipping costs.

Final Notes

Nothing in this policy affects your statutory consumer rights. If you have any questions, don’t hesitate to reach out—we’re here to help!